Privacy Policy

Last updated: August 26, 2026

NusaScent respects your privacy and is committed to protecting the personal information you provide when visiting or shopping at our website.

Information We Collect

When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect information such as your name, email address, billing and shipping address, phone number, order details, and information necessary to process your transaction.

How We Use Your Information

We use your information to process and deliver orders, provide customer support, communicate order updates, prevent fraud, improve our website and services, and send marketing communications when you have chosen to receive them.

Payments

Payments may be processed by third-party payment providers. NusaScent does not store complete payment card details on our own servers. Payment providers process information according to their own privacy and security practices.

Cookies and Analytics

Our website may use cookies and similar technologies to operate essential shopping features, remember preferences, understand website usage, and improve the shopping experience. You can manage cookies through your browser settings, although disabling essential cookies may affect website functionality.

Sharing of Information

We may share information with service providers when necessary to operate our store, including payment processors, shipping and logistics providers, website hosting providers, and other services required to complete your order. We do not sell your personal information.

International Orders

Because NusaScent ships internationally, order and shipping information may be provided to carriers, customs authorities, or other parties as required to deliver your order and comply with applicable laws.

Data Retention

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, legal, accounting, fraud-prevention, and regulatory purposes.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information where applicable. You may also unsubscribe from marketing emails at any time.